Fix payment bug on your business relationship

If you try to buy something on Google Play but your payment is declined or won't process, try the steps below.

If you've bought something then accept a problem with or question about information technology, see problems with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might be deactivated. To reactivate your profile, submit your payment information.

  1. Sign in to Google Pay.
  2. At the top, select Alerts Notification bell icon.
  3. If you have a red alarm, enter your payment information and wait for the squad to respond.

    Google Pay notifications

  4. Cheque your email for the review results.

Endeavor to pay with a different payment method

If at that place's a problem with ane payment method you lot can effort paying with a different one.

  1. On your Android phone or tablet, open the Google Play Store app Google Play.
  2. Go back to the item yous want to buy & tap the price.
  3. Tap the current payment method.
  4. Cull a different payment method or add a new ane.
  5. Follow the onscreen instructions to consummate your purchase.

Fix credit and debit bill of fare errors

There may be a trouble with your credit or debit bill of fare if you see ane of the following error letters:

  • "Unable to procedure payment: low carte balance"
  • "Unable to complete transaction. Please use some other form of payment"
  • "Your transaction cannot be completed"
  • "Unable to complete transaction: expired card"
  • "Correct this carte info or try another card"

To ready these errors, effort the following steps:

Brand sure your card & address information is up to date

Expired credit cards or old billing addresses are a common reason for payments not to work properly. To update this information apply Google Payments:

Remove or update expired cards

Expired cards crusade payments to be declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Account.
  2. Find the payment method yous are trying to use for the purchase.
  3. Check the expiration appointment of the payment methods listed.
  4. Remove or update whatsoever expired payment methods.

Bank check that your card accost matches the accost in Google Payments

If your credit card is registered to a dissimilar address that can cause the payment to exist declined. Bank check the zero code matches your current accost.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Find the payment method you are trying to use for the purchase.
  3. ClickEdit.
  4. Check that the accost listed matches the billing address of your card.
  5. If needed, update the address.

And so, try your purchase over again.

Submit any actress information that is requested

If the error bulletin is followed by instructions for submitting additional information to Google, please submit information technology. Nosotros will not be able to process the transaction on your account without this information.

Check y'all have sufficient funds for the buy

Sometimes a transaction is declined because of bereft funds. Check your account to brand sure you have enough to complete the purchase.

Contact your depository financial institution or carte du jour issuer

Your card may accept specific restrictions which cause the transaction to exist declined. Contact the institution that issued your carte du jour to enquire nigh the transaction and see if they know the reason for the decline.

Prepare errors with other payment methods (direct carrier billing, online banking, Google Play Rest, Gift Cards, and more)

If you run into "Your payment was declined due to an issue with your account"

If you lot meet this message, it might be because:

  • We saw a suspicious transaction on your payments profile.
  • We need a piddling more than information to protect your account against fraud.
  • We need a little more data to comply with European union constabulary (Customers from European Union member states just).

To help prepare these problems:

  1. Get to the payments middle.
  2. Take activity on any errors or requests in the payments eye.
    • Yous might need to verify your identity before you can buy anything through your Google Account.
  3. Make certain your proper noun, address, and payment information are up to engagement.

If you are trying to pay by directly carrier billing (pay through your mobile service provider neb)

If yous're having trouble paying through direct carrier billing, try the following:

  • Brand certain you're continued to your carrier network, directly or by wi-fi.
  • Make certain you've added direct carrier billing as a payment method.
  • Make sure y'all're using the local currency.

If yous withal take problems, contact your mobile phone service provider for aid.

If yous can't add a payment method or have a problem with a different payment method

If yous're having a problem with a different payment method, go to Google Payments to fix the issue.

  1. Sign in to https://pay.google.com with your Google Business relationship.
  2. Look for whatever notifications or requests for information & provide anything that'south asked for.
  3. Bank check that your address is up to date.
  4. Check that the payment methods listed are the ones you want to utilise.

Card is grayed out & says "verify on pay.google.com"

Your bill of fare was reported as stolen. Yous must verify the bill of fare before you can use it once more:

  1. Go to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the account with the grayed-out bill of fare.
  2. Click Payment methods.
  3. Next to the carte du jour that says "Verification needed," click Verifyand thenCharge bill of fare.
  4. Inside ii days, yous'll observe a temporary charge on your menu statement along with an 8-digit lawmaking.
  5. To complete verification, become to pay.google.com and enter the 8-digit lawmaking.

If y'all try to verify the payment method once more:

  1. Confirm which card you lot want to verify.
  2. Check how long agone you tried to verify your card.
    • If less than ii days: Look upwards to 2 days.
    • If more than than 2 days: Check your card statement. Y'all should find a temporary charge from Google called "GOOGLE Test," with an viii-digit code.

Bill of fare is grayed out & says "card is ineligible"

You can't use this card for this buy. Try to brand the purchase again with a different card.

If the carte du jour you want to use isn't listed, follow the on-screen instructions to add together a new card.

If you use dual SIM carte devices

Check if the right SIM carte du jour is in slot 1 and remove whatsoever SIM bill of fare from slot ii.

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